Shipping & Returns

Last updated: 10 November 2026

Deariva is operated by Hong Kong Herlan Jewelry Trading Co., Limited. This website currently presents our fashion accessories business and receives enquiries; online checkout is not available.

Free worldwide shipping

Orders are dispatched from Panyu District, Guangzhou, China. We cover outbound shipping charges and destination import duties and import taxes for accepted orders. Delivery is subject to carrier service availability at your address, which we confirm before accepting an order.

Dispatch and delivery estimates

For standard items confirmed as in stock, our provisional planning estimate for dispatch is 1–3 business days after order details are agreed. This is an estimate, not a guaranteed dispatch window. We confirm the applicable dispatch and delivery estimate before accepting your order.

International transit time varies by destination, delivery service and customs clearance. Contact us with your destination for an estimate. Custom production time is agreed separately and is additional to transit time.

Returns and exchanges

We do not offer voluntary change-of-mind returns or exchanges. This does not restrict cancellation, return, refund or other rights that apply under consumer law.

Statutory cancellation rights

Where EU or UK statutory cancellation rights apply, eligible distance purchases may be cancelled without giving a reason within 14 days of receiving the goods. Email us to notify us of your decision, then return the goods within the applicable statutory period, normally a further 14 days. We will provide return instructions and process any refund within the applicable legal deadlines. Any return-shipping costs that you would be responsible for will be disclosed before the sale; statutory rights remain unaffected.

Personalised and custom items

Items made to your individual specifications or clearly personalised may be excluded from statutory cooling-off cancellation rights where the law permits. Simply selecting a standard colour or size does not automatically make an item exempt. We will explain any applicable exception before accepting your custom order.

Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrect or does not match its description, contact us with your order details and a description of the issue. We will arrange the remedy required by applicable consumer law. These rights also apply to custom items.

Contact and returns address

Email 1983710770@qq.com for cancellation, delivery, return or custom-order enquiries. Our Hong Kong registered office is not a returns address. Please obtain the appropriate return instructions before sending goods; this does not limit any statutory right or notification deadline.